Refund policy

SBGG Return & Refund Policy

Thank you for shopping at SBGG! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help you make it right.

1. Returns

  • Return Window: You have 10 days to return an item from the date you received it.
  • Eligibility Criteria: To be eligible for a return, your item must be:
    • Unused, unwashed, and in the same condition that you received it.
    • In its original packaging.
    • Accompanied by the receipt, invoice, or proof of purchase.
  • Exemptions: The following items cannot be returned:
    • Gift cards
    • Sale or promotional items (unless defective)

2. Refunds

  • Inspection: Once we receive your returned item, our team will inspect it and notify you that we have received your package. We will immediately update you on the status of your refund after evaluating the item's condition.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, bank transfer, PayPal).
  • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies (typically +959455555866 KBZ Pay, during 5-10 business days).

3. Shipping Costs for Returns

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to a mistake on our part, such as a damaged or incorrect item).
  • Recommendation: If you are shipping an item over 1,000,000, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Exchanges (If Applicable)

We only replace items if they are defective, damaged during shipping, or if you need a different size/color of the exact same product. If you need to exchange an item, please contact us at admin@sawbwargyigone.com for further instructions.

5. Damaged or Defective Items

If your item arrived broken or defective from the courier, please contact us within 24 hours of delivery. Please include your order number and clear photographs of the damage so we can fast-track a replacement or full refund for you.

6. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Contact our support team at admin@sawbwargyigone.com with your order number and the reason for the return.
  2. If approved, pack the item securely and attach the return address provided by our team.
  3. Drop off the package at your preferred courier service.

7. Contact Us

If you have any questions on how to return your item to us, please feel free to reach out:

  • Email: admin@sawbwargyigone.com
  • Phone: +959954245866