Terms of service

SBGG Shipping Policy

Thank you for shopping with SBGG! We are committed to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines how we handle the processing and delivery of your orders.

1. Order Processing Time

  • Confirmation & Dispatch: All orders are processed and prepared for dispatch within 3 to 4 business days (excluding weekends and public holidays) after you receive your order confirmation email.
  • Notification: You will receive another notification email with tracking information once your order has shipped.
  • Please note that during peak seasons or promotional periods, order processing may take slightly longer. We appreciate your patience.

2. Shipping Methods and Delivery Times

We partner with trusted, top-tier courier services to ensure your products arrive safely and as quickly as possible.

  • Standard Shipping:
    • Estimated Delivery: 5-7 business days after dispatch.
    • Cost: Free on orders over 1,000,000 MMK
  • Expedited/Fastest Delivery (Recommended):
    • Estimated Delivery: 2-3 business days after dispatch.
    • Cost: Free on orders over 1,000,000 MMK
    • Our expedited option uses priority routing with our courier partners for the most reliable and fastest service available.

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout based on the shipping method selected, the weight of the items, and the destination address.

4. Order Tracking

Once your order has shipped, we will send you an email containing a tracking number and a link to the courier's website. You can use this information to monitor the status of your delivery in real-time. Please allow up to 48 hours for the tracking portal to update.

5. In-Store Pickup

You can skip the shipping fees with free local pickup at [No(F), Kan Yeik Mon Housing, Kan Road, 10th Ward, Hlaing Township]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within [1 to 2 business days]. We will send you an email when your order is ready along with instructions.

7. Delivery Issues

  • Lost or Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check with neighbors or building management. If you still cannot locate it, please contact the courier service directly using your tracking number.
  • Incorrect Address: We are not responsible if a package is returned to us due to an incorrect or incomplete address provided by the customer at checkout. Please double-check your shipping information before completing your order.
  • Damaged Items: If your order arrives damaged, please save all packaging materials and damaged goods, and contact our customer service team immediately at [Insert Contact Email] with photos of the damage.

8. Contact Us

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our team:

  • Email: [admin@sawbwargyigone.com]
  • Phone: [+959954245866]